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New Build Snagging Privacy Policy

RP Snagging Surveys
Last updated: April 2026

1. Introduction

RP Snagging Surveys (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or visit our website:
https://www.rpsnaggingsurveys.co.uk

We operate in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Business Information

Business Name: RP Snagging Surveys
Address: The Brambles, 19 Ironstone Road, Burntwood, Staffs, WS7 1NB
Email: rpsnaggingsurveys@gmail.com

3. What Personal Data We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Phone number

  • Property address

  • Payment information (via bank transfer)

  • Photographs of properties (as part of surveys and reports)

We do not collect sensitive personal data.

4. How We Collect Your Data

We collect personal data through:

  • Website contact forms

  • Email enquiries

  • Phone calls and messaging services (including WhatsApp)

  • In-person interactions

We do not collect personal data through analytics or tracking tools.

5. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and communicate with you

  • Provide snagging surveys and condition reports

  • Prepare and send quotes and invoices

  • Maintain internal business records

  • Comply with legal and regulatory obligations

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to provide our services

  • Legitimate interests – to respond to enquiries and manage our business

  • Legal obligation – to comply with tax and accounting requirements

6. Data Sharing

We may share your data with trusted third parties where necessary, including:

  • Accountants (for tax and financial purposes)

  • Payment providers (e.g. SumUp, Starling Bank)

  • Cloud storage providers (e.g. Google Drive)

  • Website platform providers (e.g. Wix, which may store submitted form data)

We ensure that any third parties we use respect the security of your personal data and process it in accordance with the law.

7. Data Storage and Retention

Your data is stored securely using:

  • Password-protected laptops

  • Secure cloud storage services

We retain personal data for up to 6 years, primarily to comply with legal, tax, and accounting obligations.

8. Cookies

Our website uses essential cookies only, which are necessary for the proper functioning of the site. These may include cookies that support basic functionality such as page navigation and security.

We do not use non-essential cookies, including:

  • Analytics or performance cookies (e.g. Google Analytics)

  • Advertising or tracking cookies (e.g. Facebook Pixel)

This means we do not track your activity for analytics or marketing purposes.

Because we only use essential cookies, cookie consent is not required under current UK regulations.

You can control cookies through your browser settings; however, disabling essential cookies may affect how the website functions.

9. Marketing

We do not send marketing emails, newsletters, or promotional communications.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data

  • Restrict or object to processing

  • Request transfer of your data (data portability)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact:
rpsnaggingsurveys@gmail.com

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

12. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

RP Snagging Surveys
The Brambles, 19 Ironstone Road, Burntwood, Staffs, WS7 1NB
Email: rpsnaggingsurveys@gmail.com

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